AI company OpenAI is reportedly offering free ChatGPT Plus access to some users attempting to cancel their subscriptions, as it faces growing backlash and rising competition in the AI space.
Free Month to Stop Users from Leaving
According to multiple user claims shared on platforms like LinkedIn and Reddit, those trying to cancel their ChatGPT Plus subscription are being offered a one-month free extension. This move is widely seen as a strategy to retain users who are considering leaving the platform.
Backlash After Pentagon Deal
The development comes in the wake of OpenAI’s reported partnership with the U.S. Department of Defense (Pentagon), which has sparked concerns among some users. The controversy intensified after reports suggested discussions around AI usage in defense applications.
Initially, rival AI company Anthropic was in talks for a $200 million deal with the Pentagon to provide its Claude AI model. However, the deal reportedly fell through after concerns over removing safety guardrails. OpenAI later stepped in and secured the partnership, leading to increased scrutiny.
Uninstall Rates Surge
Following the controversy, reports indicate that in the United States, ChatGPT app uninstall rates surged by as much as 295%, reflecting a noticeable shift in user sentiment.
In response, Sam Altman clarified that OpenAI’s AI models would not be used for autonomous weapons or mass surveillance, attempting to reassure users about ethical concerns.
Competition Heating Up
At the same time, competition in the AI market is intensifying. Platforms like Gemini and Claude are gaining traction, attracting users looking for alternatives.
A Critical Moment for OpenAI
With user trust under pressure and rivals gaining ground, OpenAI appears to be taking proactive steps to retain its subscriber base. Offering free access to premium features could help slow down cancellations and keep users engaged.
The coming months will be crucial for OpenAI as it works to rebuild trust and maintain its position in the fast-evolving AI landscape.
Source Google News
