OnePlus India has announced a significant expansion of its after‑sales service network, growing the number of authorized service centers from around 400 to more than 600 across India, a move aimed at improving customer support and accessibility, especially in Tier‑2 and Tier‑3 cities.
This expansion, effective April 2026, comes as part of a broader strategy to reinforce OnePlus’s presence in India and enhance the ownership experience for its customers, even amid ongoing global changes within the brand’s operations.
📍 Service Network Expansion Details
OnePlus has increased its authorized service reach by approximately 50 percent, with the expanded infrastructure now covering over 500 cities. Prior to this, the company had about 400 service points scattered across major urban centers and select smaller markets. The newly added locations will bring support closer to users in smaller cities and towns who previously had limited access to official service centers.
A key part of this expansion involves leveraging the established service network of OPPO India — a sister brand under the same parent company — which allows OnePlus devices to be repaired at OPPO service locations as well. This integration is expected to dramatically reduce the distance customers need to travel for repairs and increase the speed of after‑sales services such as warranty repairs, battery replacements, and diagnostics.
🛠️ What This Means for OnePlus Users
With the expanded network, customers should notice quicker turnaround times and easier access to genuine spare parts for OnePlus devices. The move also helps address long‑standing complaints about limited service options for OnePlus phones outside of India’s major metro cities.
OnePlus has stated that warranties, replacement commitments and service standards will continue as usual, even with this expanded network and partner‑integration with OPPO service centers. This reassurance arrives amid industry rumors about potential changes to OnePlus’s global footprint, although the company maintains that its India operations remain active.
📊 Strategic Shift and Future Outlook
Alongside the service network expansion, OnePlus is reportedly shifting focus back to an online‑first, direct‑to‑consumer sales strategy, moving away from traditional offline retail channels that it had previously developed. This echoes the brand’s early days in India and stylistically mirrors broader shifts happening within the smartphone industry toward digital engagement.
Ultimately, the expansion of the service network reflects OnePlus’s intention to strengthen customer trust and improve user experience, particularly at a time when reliable after‑sales support has become a distinguishing factor in a highly competitive market.
